Privacy Policy
Effective Date: 16 January 2025
PT. Anak Rantau Riau, operating as TM Square (“us”, “we”, or “our”), respects your privacy and is working hard to protect your personal information and integrity. This Privacy Policy explains how we collect, use, share, and protect your information when you use the TM App ("App") or our related services (collectively, "Services").
1. Who is responsible for processing your personal data?
The entity responsible for processing your personal data is PT. Anak Rantau Riau.
We are committed to complying with all applicable data protection laws and regulations. Should you have any questions or concerns about how your data is handled or if you wish to exercise any of your rights under data protection legislation, please contact us via our email address found in the "Contact Us" section of our Privacy Policy.
2. Information We Collect
We collect data directly from you when you register an account and during your continued use of the TM App. You may voluntarily provide additional information by updating your account details. Providing more information allows us to deliver a more personalized and seamless experience tailored to your preferences and needs.
2.1 Information You Provide: When you create an account, book a service, or interact with the App, we may collect:
● Personal details (e.g., name, email address, phone number, date of birth).
● Payment information (e.g., credit/debit card details, billing address).
● Preferences or feedback shared through surveys or communication.
2.2 Information We Collect Automatically: When you use the App, we automatically collect:
● Device information (e.g., device type, operating system, unique device identifiers). Additionally, we may use your IP address to analyze user trends, identify regional usage patterns, and improve our services. This data helps us better understand how users interact with the App and allows us to enhance its functionality and accessibility.
● Usage data (e.g., features accessed, time spent, error logs, IP addresses, and device interactions). This information is collected for logging purposes to monitor system performance, troubleshoot errors, and ensure the App operates effectively. Additionally, it helps us improve features, optimize user experiences, and maintain the overall quality and reliability of the App.
● Geographical Information. We may use GPS technology or similar methods to provide location-based services. You may choose not to grant permission for location information by adjusting your device settings or turning off location services. Please note that we do not share your location information with other users or partners.
2.3 Information from Third Parties: We may receive additional information about you from:
● Payment processors.
● Social media platforms, if you log in using social media accounts.
● Event organizers or partners related to your participation in community events.
3. How We Use Your Information
Your personal information is handled primarily by TM Square. Our employees and authorized representatives will use this information solely to the extent necessary to conduct our work and business operations effectively.
The data we collect will be used to:
● Process bookings, payments, and memberships.
● Communicate with you about your account, bookings, or updates.
● Customize your experience and offer personalized recommendations.
● Ensure compliance with legal obligations and enforce our terms.
In detail:
| Purpose of processing | What we process |
|---|---|
| To verify your identity |
- Identity Data - Contact Data |
| To process all types of your requests, activities, and transactions carried out through the Site, including delivering products to Users. |
- Identity Data - Contact Data - Profile Data - Transaction Data - Financial Data |
| To contact and communicate with you about any inquiries you make with us via our application and website. |
- Identity Data - Contact Data |
| To enable you to access and use the {App Name} App, and to contact and communicate with you about our services (including responding to support requests). |
- Identity Data - Contact Data - Profile Data |
| For internal record-keeping, administrative, invoicing, and billing purposes. |
- Identity Data - Contact Data - Financial Data - Transaction Data |
| For analytics including profiling on our website, market research, and business development, including operating and improving our services. |
- Profile Data - Technical and Usage Data - Transaction Data |
| For advertising and marketing, including sending you promotional information about events, experiences, and relevant updates. |
- Identity Data - Contact Data - Technical and Usage Data - Transaction Data - Profile Data - Marketing and Communication Data |
| To run promotions, competitions, and offer additional benefits to you. |
- Identity Data - Contact Data - Profile Data - Marketing and Communication Data |
| To comply with our legal obligations or if otherwise required or authorized by law. | Any relevant Personal Information |
| To monitor the usage of our service. |
- Profile Data - Transaction Data |
4. Sharing Your Information
We do not sell your personal information to third parties. However, in certain cases, we may share your personal data with our partners, event organizers, and service providers to operate efficiently. We are responsible for any personal information shared to the below entities and to make sure that your data is safe with them.
We will share your personal data with:
● Our IT supplier, responsible for maintaining and updating the application, will access your data only as necessary to fulfill their contractual obligations with us and strictly in accordance with our instructions.
● Payment service providers to facilitate secure payment transactions, enhance customer support experiences, and perform data analytics. These providers process payments, manage billing inquiries, and help us analyze transaction trends to improve our services. Your personal data will only be accessed by these entities to the extent necessary to fulfill their designated roles, and they are required to comply with strict confidentiality and data protection standards.
● Event organizers or venues to facilitate seamless coordination of bookings, event participation, and communication. This ensures you have a smooth experience when attending events or utilizing venues, while your personal information is accessed only as needed and handled with the utmost confidentiality.
● We ensure compliance with legal obligations related to bookkeeping, accounting, and other mandatory regulatory requirements. This includes securely processing and maintaining records as required by applicable laws while safeguarding the confidentiality of your personal data.
In the unlikely event that we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your information.
6. Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
7. Your Rights
Right to Information: You have the right to be informed about how we collect, use, and share your personal data.
Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request its correction.
Right to Erasure: You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request that we restrict the processing of your data if you contest its accuracy, object to its use, or require us to retain it for legal claims.
Right to Lodge a Complaint: If you believe your rights under data protection laws have been violated, you have the right to file a complaint with a supervisory authority.
8. Children’s Privacy
The App is not intended for children under the age of 13, and we do not knowingly collect information from them. If we become aware of such data, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting in the App. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
TM Square
Jl. Raja H. Fisabilillah, No. 08, Kota Batam
[email protected]
+62 811 3868 255
By using the TM App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.